Overview
We want you to be happy with your purchase. If you are not satisfied, eligible returns are accepted within 7 days of delivery unless otherwise stated on the product details.
Eligibility
- Item must be unused, in original packaging, and in the same condition as received.
- Proof of purchase or order number is required.
- Certain items (e.g., opened or used skin-care products, sealed personal items) may not be returnable for safety and hygiene reasons.
How to return
- Contact our support at dunewaves20@gmail.com or call 0331 7351254 within 7 days of delivery to request a return authorization.
- Pack the item securely in its original packaging and include proof of purchase.
- Ship the package to the address provided by our support team.
Refunds
Once we receive and inspect the returned item, we will notify you and process your refund within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
Contact
For return requests or questions, email dunewaves20@gmail.com or call 0331 7351254.